Findings on Conversational AI for SMEs Published in ACM Transactions on Recommender Systems
Can SMEs keep up to date with technological developments in AI? In the new paper in ACM Transactions on Recommender Systems, Hannes Kunstmann, Joseph Ollier, Joel Persson, and Florian von Wangenheim explore how SMEs can successfully leverage developments in Conversational AI in interactions with real customers in the field. The paper contributes to the developing…
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